Privacy policy

Last updated 21 September 2026

Bandana is scheduling and messaging software for pet care businesses, operated by MandA Development. This policy covers what we collect, why, and what we never do with it.

Your mobile information

We will not sell or share your mobile information with third parties for promotional or marketing purposes. Mobile numbers and SMS opt-in consent are never shared with any third party for purposes unrelated to providing the service you asked for. This applies to sharing of every kind, including with affiliates, and whether or not money changes hands.

Text messages are sent on behalf of the pet care business you booked with. We send them; they decide what to send and who to send it to. We do not use your number to market our own software to you.

What we collect

From pet owners: your name, phone number, email address, your pets' details, and the appointments and stays you book.
From salon staff: the name and email address used to sign in, and a record of actions taken in the software.
Automatically: the IP address and browser used when consent is given, kept as evidence that it was.

Why we collect it

To run the appointment, take payment for it, and send the reminders and updates the business has set up — appointment confirmations, reminders, "your dog is ready" messages and report cards. Nothing else.

Text messages

You receive texts only if you gave your number and agreed to them. Message frequency varies with your bookings. Standard message and data rates may apply. Reply STOP to any message to stop them, or HELP for help. Stopping is honoured immediately and for good, and you can still book by phone or in person afterwards.

Who we share it with

The pet care business you booked with, who is the reason the record exists. Beyond them, only the companies that make the service work: our messaging carrier, our payment processor, our email provider and our hosting. Each receives only what that job requires, and none of them may use it for their own marketing.

We do not sell personal information to anybody, for any purpose.

Payments

Card details are entered directly into Stripe and are never stored on our systems or written to our logs.

How long we keep it

For as long as the business you booked with holds an account, because their records are their business records. Consent and opt-out records are kept longer, because we have to be able to show that a message was allowed.

Your choices

Ask us, or the business you booked with, for a copy of what is held about you, to correct it, or to delete it. Reply STOP to any text to end messages. Where a business has closed its account, contact us directly.

Children

Bandana is for businesses and their customers. We do not knowingly collect information from anybody under 16.

Contact

Questions about this policy, or a request about your information: hello@bandanapet.com.