Help center
Short answers, written for somebody with a wet dog in one hand.
matching
Browse by topic
12 areas, 50 articles. Each one opens on the questions people actually ask.
Getting started
The first week, and getting your existing clients in.
Day to day
Booking, checking in, taking payment, sending report cards.
- Booking an appointment Booking from Find a time, two dogs from one family, and what to do when a time is refused.
- Moving or cancelling Dragging on the calendar, and whether the client gets told.
- Sending a report card Photos and notes after a groom, and who can see them.
- Opening hours Setting them per location, and the lunch-gap trick.
- Booking requests Requests from your website, and answering them in one click.
- Finding a time on the phone Answering "when can you fit Bella in?" while they are still on the line.
- Booking a standing appointment Every six weeks, same groomer, same time — set once while they are on the phone.
Clients and pets
Records, vaccinations, notes, and the things you must not lose.
Messages and reminders
What goes out automatically, and why something did not send.
Money
Invoices, taking payment, the cash drawer, refunds and what you took.
- Taking payment Card, cash, or a card already on file.
- Keeping a card on file Saving a card for next time, and charging it later.
- The cash drawer Opening, counting and closing the cash drawer.
- Refunds Giving money back, in part or in full.
- Money and reports What came in, by day, by service and by person.
- Chasing what you are owed The overdue list, and charging several cards at once.
Pricing and packages
Services, prepaid blocks, discounts, tax and cancellation fees.
- Services and prices What you offer, how long it takes, and what it costs.
- Packages Prepaid blocks like ten baths: setting one up, selling it, and using a visit at checkout.
- Discounts and codes Money off at the desk, and codes with limits on them.
- Sales tax Setting a rate per location, and what it applies to.
- No-shows and late cancellations Setting a fee, when the fee invoice is raised, collecting it, and waiving one.
Mobile grooming
Vans, service areas, drive times and the day's round.
Boarding and daycare
Stays, arrivals, feeding, medication and playgroups.
- Who is in the building The occupancy grid, and printable cards for the run doors.
- Booking a stay Nights, units and what happens when you are full.
- Arrivals and departures Who is coming in, who is here, and who is going home.
- Feeding and medication The daily list, and why it is empty for now.
- Playgroups and checklists Who can play together, and the jobs that have to happen.
Staff and pay
Hours, the time clock, commission and payroll.
Your website and online booking
The site we host for you, and letting clients book themselves.
Your account
Staff, permissions, plan and billing.
- Staff and what they can see Roles, and why a groomer cannot see phone numbers.
- Plans and billing What each plan includes, what counts against your texts, and changing plan.
- Signing in Passwords, a forgotten login, and why there is no public sign-up.
- Getting hold of us What to send so the first reply is a useful one.
When something looks wrong
The things that most often surprise people, and what to check first.
- The calendar is offering no times The four usual causes, in the order worth checking.
- Somebody cannot see a screen Roles decide what each person sees, and they are meant to be narrow.
- I am looking at the wrong location How the location picker follows you between screens.
- Something did not happen and there was no error Where to look when the software stayed quiet.
- Two screens show different totals Why Insights and Money are supposed to disagree.
- It will not let me book that time Reading the refusal, and when to override it.
- I did something by accident Undoing a mistake: what can be put right, what cannot, and what to do instead.
Nothing matches that. Try fewer words.
Thinking of moving over?
Importing your clients, pets and appointments from another system is a thing we do for you rather than hand you a file format for.
How switching works