Help · Pricing and packages
Discounts and codes
Money off at the desk, and codes with limits on them.
There are two separate things here. A code is something you set up in advance with rules attached. A manual discount is money you decide to take off there and then.
Manual discounts need a reason
Because the code is its own reason and a hand-typed discount is not. In three months, "goodwill — dog was late out" is the difference between a record and a mystery. Front desk staff cannot give discounts at all unless you grant it.
What a code can have on it
- A fixed amount, or a percentage with an optional ceiling — "20% off, up to $15".
- A minimum spend before it applies.
- A total number of uses, and a separate limit per client.
- A start date, an end date, or both.
One at a time
An invoice takes one discount. Stacking is refused rather than quietly added up, because two discounts on one bill is almost always a mistake and occasionally an expensive one. Remove the first if you meant to use the other.
A code will not take.
The refusal says which rule stopped it: too early, expired, fully used, already used by this client, or the invoice is under the minimum. An unknown code and a retired one give the same message on purpose, so somebody guessing codes learns nothing.
Can I discount an issued invoice?
No — refund it instead. Discounts are for drafts. Once a client has been given a bill, changing it is a refund, which leaves a trail.
More on pricing and packages
- Services and prices — What you offer, how long it takes, and what it costs.
- Packages — Prepaid blocks like ten baths: setting one up, selling it, and using a visit at checkout.
- Sales tax — Setting a rate per location, and what it applies to.
- No-shows and late cancellations — Setting a fee, when the fee invoice is raised, collecting it, and waiving one.
Did this not answer it? Get in touch and a person will help.