Writing up an incident

Anything that went wrong with a pet or a person gets an incident record: a nip, an escape, a cut, an illness, damage. Everybody on the floor can write one, on purpose — the person who saw it should be the person who writes it down.

What to put

What happened, in plain words, and what you did about it. There are three severities and the question behind them is simply whether it needed a vet. Say who saw it even if they are not the one typing.

What happened, when it happened, which pet, and what kind of incident it was CANNOT be changed after you save. That is deliberate — an incident record is the sort of thing that gets read back months later, and one that can be quietly edited is worth much less. Corrections go in a follow-up note, which is kept alongside.

Afterwards

Record that you told the owner, once you have. Add follow-up notes as things develop. Close it when it is done. An incident is never deleted — closing is as far as it goes.