Getting hold of us

What to send so the first reply is a useful one.

Use the contact form, or reply to any email from us. A real person reads it.

What helps

The name of the client or pet involved, roughly when it happened, and what you expected instead. A screenshot of the screen you were on is worth more than a description of it.

If something is urgent

Say so. A salon that cannot take payment on a Saturday morning is not the same as a question about report card wording, and we would rather know which one we are looking at.

More on your account

Staff and what they can see — Roles, and why a groomer cannot see phone numbers.
Plans and billing — What each plan includes and how to change.

Did this not answer it? Ask us directly.