Help · Your account
Getting hold of us
What to send so the first reply is a useful one.
Use the Help chat button in the corner of any screen, which reaches the people who run Bandana, or reply to any email from us. The "Ask the AI assistant" button is different: that is an AI answering from these articles, not a person.
What helps
The name of the client or pet involved, roughly when it happened, and what you expected instead. A screenshot of the screen you were on is worth more than a description of it.
If something is urgent
Say so. A salon that cannot take payment on a Saturday morning is not the same as a question about report card wording, and we would rather know which one we are looking at.
Also worth reading
- Why a message did not send — The reasons a message is held back, in the order they are checked.
- Something did not happen and there was no error — Where to look when the software stayed quiet.
More on your account
- Staff and what they can see — Roles, and why a groomer cannot see phone numbers.
- Plans and billing — What each plan includes, what counts against your texts, and changing plan.
- Signing in — Passwords, a forgotten login, and why there is no public sign-up.
Did this not answer it? Get in touch and a person will help.