Help · Your account
Staff and what they can see
Roles, and why a groomer cannot see phone numbers.
Everybody has a role, and the role decides what they can reach. Four ship with the product: Owner, Manager, Front desk and Groomer. You can edit any of them except Owner, and add your own.
Why the defaults are narrow
A groomer sees their own appointments and the pets in them, not client contact details or anything financial. A front desk takes payment but cannot refund. These are starting points — if they do not match how your salon runs, change them.
The Owner role
It cannot be edited or restricted, deliberately. It always has every permission, including ones added in future updates — otherwise a new feature could end up invisible to the only person able to grant access to it.
Also worth reading
- Setting who works when — The schedule — and why an empty one makes the calendar look fully booked.
- Payroll — Hours and commission, per person, for a period.
More on your account
- Plans and billing — What each plan includes, what counts against your texts, and changing plan.
- Signing in — Passwords, a forgotten login, and why there is no public sign-up.
- Getting hold of us — What to send so the first reply is a useful one.
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