Help · Messages and reminders
Appointment reminders
What goes out, when, and how to change the wording.
Reminders are on by default and go out the day before. Settings → Messages shows every automatic message, when it sends, and what it says.
A reminder text only leaves once three things are true: you have subscribed to a plan, your texting registration has been approved by the phone carriers (this can take about a week or longer), and the client has agreed to texts.
Changing the wording
Edit any template. The {curly} bits are filled in per client — the pet's name, the time, your salon name. Everything else is yours, and the preview shows a real example rather than the braces.
Only the placeholders on the list are accepted. Invent one and saving is refused, naming the ones it did not recognise — better than discovering it as a gap in four hundred texts.
Turning one off
Each reminder has a switch. Turning it off stops it for everyone; it is not a per-client setting.
Not available yet A rebooking reminder you can switch on and set the timing for. The wording is there in Settings → Messages, but nothing sends it yet.
See the roadmap — plans, not promises.
See what Bandana does here: Online booking for dog groomers
Also worth reading
- Plans and billing — What each plan includes, what counts against your texts, and changing plan.
- No-shows and late cancellations — Setting a fee, when the fee invoice is raised, collecting it, and waiving one.
- Booking an appointment — Booking from Find a time, two dogs from one family, and what to do when a time is refused.
More on messages and reminders
- Why a message did not send — The reasons a message is held back, in the order they are checked.
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