Help · Day to day
Booking an appointment
Including several pets on one ticket, and what to do when a time is refused.
From the calendar, click the slot you want. From a client, use Book. Either way you are choosing pets, services and a groomer for each.
Two dogs from the same family
Add a second line to the same booking. Each line has its own pet, service, groomer and start offset, so a bath with one groomer and a full groom with another can run alongside each other and still be one ticket and one payment.
When a time will not take
The refusal always says why: the groomer is not working, they are already booked, the salon is closed, or the service does not fit before closing. Fix the reason or pick another time.
If you genuinely need to book over a conflict — the client is already in the car — a manager can override it. Front desk staff cannot, on purpose: an override that anyone can click is not a warning.
More on day to day
- Moving or cancelling — Dragging on the calendar, and whether the client gets told.
- Sending a report card — Photos and notes after a groom, and who can see them.
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